What does your energy say about you?
What does your energy say about you? By Peggy Brockman What’s the first impression people get each time you walk in a room or get on a call? What does your energy say about you? It is a GREAT…
Are You Making a Bad Phone Impression? Seven Steps to Correct It!
Are You Making a Bad Phone Impression? Seven Steps to Correct It! By Peggy Brockman Sometimes the first impression people have of your business is when they call you. What impression are your employees leaving? I can tell, I…
Customer Service Tips
Customer Service Tips By Peggy Brockman Have you ever been to a business and received great customer service? Really bad customer service? I can recall many stories of both as I am sure you can. What made it great and…
Leaders must have influence!
Leaders must have influence! By Peggy Brockman In John C. Maxwell’s book The 21 Irrefutable Laws of Leadership, Law number two is THE LAW OFINFLUENCE. This law states “the true measure of leadership is influence – nothing more, nothing less.” If you don’t…
Seven Decisions
Seven DECISIONS that determine personal success! MASTERING the Seven DECISIONS: NOTE FROM THE EDITOR: The items below are from two of my favorite books, “The Traveler’s Gift” and “Mastering the Seven DECISIONS that determine Personal Success.” These books were written…